Have a question about Quarterly? Check out some of our most frequently asked questions below.
If you're still having trouble, feel free to email us at email@example.com.
So what is Quarterly Co.?
Quarterly is a new way to connect with the people you follow and find interesting. We spend so much of our lives connecting with people online that we forget the value of tangible interactions that happen in the real world. Quarterly wants to bridge that gap by allowing anyone to subscribe to influential curators and receive physical items in the mail from them. It’s like a magazine, but instead of receiving words on a page, our subscribers receive actual items that tell a compelling story crafted by the curator.
How does this thing work?
As the name suggests, Quarterly is a quarterly subscription service; the person you are subscribed to sends you a new package every 3 months. You will be billed for your subscription every 3 months until you unsubscribe. When you first sign up, your account will be in “trial” mode until your curator's next shipping cycle.
Please note, each curator has a different shipping date, and depending on when you sign up, you may not receive your first package for up to 3 months. Visit your curator's page (or your account page if you are already a subscriber) to see when you can expect your first package.
What kind of stuff will I get?
A blend of original, exclusive, and consumer items. We like objects that are timeless, practical and exciting, and fly under the radar. We don’t want to fill up your house with clutter, and we’re mindful of the waste that each of us generates every day. But we also recognize the value of making smarter choices about the things we surround ourselves with.
Each product will reflect on the person who selected it, and help inform your understanding of them. So maybe you’ll get the same kind of notebook that your favorite author used to plot her recent bestseller. Or maybe it’s the tea a musician was drinking while he penned a famous track. Or perhaps it’s a secret family cold remedy an artist used while working on a masterpiece. The point is, every object—while uniquely brilliant in its function—will also have a story, and through that story take on new meaning.
How are you different from a store?
We’re really nothing like a store (well, except for the whole “money exchanged for goods and services” thing). What we’re offering is an experience: something akin to the feeling of getting a letter in the mail from a friend. But instead of a friend, it’s someone you admire or find interesting, and not only do you get a letter, you also get an awesome gift.
Can’t I just buy these items elsewhere?
In some cases, no, the items have been created exclusively for Quarterly. For everything else, you’d be missing out on two important things: First, part of the experience is learning from someone you think is interesting, which is why each package contains a letter from the curator explaining how the item fits into their lives. You could buy all the books for an English class, but would they mean as much without the guidance of a teacher? Second, we negotiate great deals with retailers who are excited to connect with an engaged audience, which means that the value of the items in the package often exceeds what you’d pay on the street.
How do you pick the curators?
We’re drawn to people who are engaging and have good taste. It’s important to us that the packages we ultimately send meet some standard of interestingness and originality—but beyond that you’ll find curators from all walks of life. And we’re adding new curators all the time.
Billing and Shipping
Will I be billed when I subscribe?
No — you won't be charged for a package until it is ready to ship.
Are sales tax and shipping fees included?
Residents of California and Wisconsin pay sales tax, which shows up on the confirmation page of the subscription process. This is because we are headquartered in Los Angeles and have a distribution center in Milwaukee.
If you are located in the continental United States or U.S. territories, we charge a small shipping fee. All packages under $100 cost $5 to ship. All packages at $100 or more cost $8 to ship.
What about international shipping?
International Quarterly subscriptions—yes, we offer them!—require an additional fee, at the following rates.
- All mailings: Canada +$20; rest of world +$30*
- *NOTE, New shipping rates to China and Taiwan! All packages shipped to China and Taiwan will have a $45 shipping fee. There may also be local taxes and tariffs on receipt of package. Quarterly is not responsible for covering those costs.
Note: We do not make a profit on shipping. These rates directly reflect our costs.
Tracking Your Package
Where is my Quarterly?
When you subscribe, we’ll send you a confirmation email including the date your first shipment will be sent. Afterward, mailings will arrive approximately every three months. It’s important to note that each curator has a different shipping date, and depending on when you sign up, you may not receive your first package for three months or more. Visit your curator's page to see when to expect your first package.
Why does it take that long to receive my Quarterly package?
Our goal is quality, not quantity. We use this time to thoughtfully curate, source, assemble, and ultimately ship your package to you.
Managing Your Account
Can I subscribe to more than one person?
Certainly! Multiple subscriptions means a shorter wait between packages. Peruse our ever-updating curators page and see who else piques your interest. You will be billed for each curator separately.
How do I change my subscription(s)?
To change your subscription, first unsubscribe to your current subscription; then subscribe to the new one you wish to receive.
To unsubscribe, simply sign in to your account in the top right corner of our site. Click on your name to view your account. You’ll see a list of your current subscriptions. Click the “cancel” link next to the “Next billing date” text. Then return to the curators page, select a new curator, and click “Subscribe.
How can I cancel my subscription(s)?
Sign in to your account in the top right corner of our site, then click on your name to view your account. You’ll see a list of your current subscriptions. Click the “cancel” link next to the “Next billing date” text. We’re sorry to see you go! Mind dropping us a note at firstname.lastname@example.org to let us know what we can do better.
What if I move?
No problem: just sign in to your account to update your address or switch your subscription.
Need more help with your account?
Our Guarantee and Refund Policy
Our Guarantee to Our Customers
Our team, along with the guidance and inspiration of our Curators, put all our effort into creating a great box experience for you. We guarantee the contents of every box are approved and endorsed by the curator. We also guarantee that the value of the box will always be greater than the amount you paid for it. We hope you enjoy your box as much as we love making it :)
Your credit card will not be charged at the time of purchase. We store your credit card information securely with our payment processor and then charge the card only when the box is ready to ship from our warehouse. Please Note: it may take a few business days between when we charge you and when the box actually leaves our warehouse en route to you.
Effective 1.20.15: Due to the custom and exclusive nature of our Quarterly boxes, we are not able to accept returns. If you are unhappy with your box and are a subscriber, you may cancel your subscription at anytime. If you received a defective product or are missing a product in your box, please contact us at email@example.com and we'll gladly do everything we can do to resolve the situation.
Change of Address Policy
Every subscription/box is tied to a specific shipping address that you’ve entered. If you want to change the address associated with a box, please do so before the box is scheduled to ship. You can update your shipping addresses here. We are not responsible for sending you an additional box if you forget to update your shipping address and have relocated.
Becoming an Affiliate, Vendor Partner or Curator
How can I suggest a curator?
You can submit someone you feel would be a great curator by sending us a note at firstname.lastname@example.org.
How do I get my amazing products into a Quarterly box?
If you manufacture or sell great products and want to be featured in a Quarterly Box, fill out our interest form here.
Do you have an affiliate program or can I review one of your boxes for my audience?
We pride ourselves in providing publishers and social content producers with compensation or samples in exchange for traffic subscribing to our services. To join the growing list of affiliates or box review authors today, please email us at email@example.com.